FAQs

All prices are in USD.

We try our best to ship your product as fast as we can. Please allow 24-48 hours production time for your order to ship out. Average shipping times are 14-21 days within the USA and usually 20-40 days for the REST OF THE WORLD. If you have any questions, email us at
info@madisva.com.

We offer 100 % money back guarantee only if you receive the product defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we receive the product we will refund the full amount of your original purchase. Please Include your name and order number.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships.

If you miss spelled or auto filled in an incorrect address, wait for your order confirmation email. Once you double check your address notify us via email info@madisva.com

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 14-21 days within the USA and usually 20-40 days to the REST OF THE WORLD.

Absolutely!

We are here for you! Please send us an email to info@madisva.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address and we’ll clarify your issue, thank you.